#EXPECTFIELDS=13 #DIEONWRONGFIELDS # Sanity fixes: # 16 reports pcs & 3b2; bump os to 2 # 17 reports pcs, macs & sparcs; bump os to 3 (assume pcs not running solaris) # 21 reports all os's set to 4 (pc, mac, workstation, mainframe) # 22 reports novell, hpux, macs; bump os to 3 # 27 reports NCR, SUN, PCS, MACS set os to 4 # 29 reports 4 unix vendors + macs & pcs, bump os to 6 # 31 reports IRIX 5.3, 6.0.1, Cray, Vax, Macs & PCs change #OS to 6 # 35 reports 3 unix + macs & pcs, bump os to 5 # 39 reports AIX & Auspex, bump os to 2 # 77 reports pcs, workstations, ibmes9000; bump os to 3 # 86 reports 6 unix, 1 IBM mainframe, mac + pc; set os to 9 # 98 reports sparcs; os->1 # 101 reports 2 unix + macs + pcs # 102 reports sparc, ibm3090,pcs; bump os->3 # 113 reports rs6k & pcs # 113 1.1 FTE U assume means 1.1 * #U # 120 reports pcs, macs, workstations; bump os->3 # 121 0.5 FTE A/U assume means 1/2 of relevant number # 121 reports pcs, macs, workstations; bump os->3 # 124 0.25 FTE U assume means 1/4 of relevant number # 125 reports pcs , maxs, sparcs; os->3 # 126 set admin, fteadmin to be users / (median users/admin ratio) # 126 reports pcs, macs, vms, osf, amdahl; os => 5 # 132 reports pcs, macs, workstations; bump os=>3 # 152 reports pcs, macs, sun4, sequence; bump os=>4 # 153 reports pcs, macs, sun, convext; set os => 4 # 158 reports es9000, pcs; bump os=>2 # The corrprog will make sure # OS > (pcs?) + (macs?) + (workstations?) where x? = 1 if have, 0 otherwise. # Substitution rules: # 1a=1b if either is unspecified # 1c=1d if either is unspecified # 2a-g=0 if unspecified # admin fte-a users fte-u service pcs macs work term serv main osrelease # 1a 1b 1c 1d 1e 2a 2b 2c 2d 2e 2f 2g 1 3 3 2100 586 5 400 30 150 10 20 2 7 2 1 2.5 40 42 7 5 25 12 5 2 0 4 3 3 2 200 200 7 200 15 15 0 3 2 10 4 6 14 650 680 2 200 200 900 50 20 15 10 5 5 3 100 80 7 6 8 70 15 3 0 7 6 20 20 30000 20000 7 10000 3000 3000 1000 13 2 13 7 11 14 650 650 8 50 250 450 50 4 0 7 8 2 1.5 5000 2000 6 2000 300 0 1000 4 1 7 9 7 4.5 1000 1000 6 0 0 100 0 20 2 8 10 6 6 400 400 7 0 0 200 200 30 0 1 11 2 1.2 200 175 8 400 10 1 0 20 1 5 12 3 3 400 400 7.5 0 0 11 0 0 1 10 13 6 6 100 90 8 40 10 50 50 6 2 9 14 12 16 2000 2000 4 1600 1 60 1600 100 0 10 15 4 5 470 330 4 300 70 130 140 5 0 3 #16 13 13 5000 2500 8 3000 0 5000 0 13 0 1 16 13 13 5000 2500 8 3000 0 5000 0 13 0 2 #17 4 4 1500 1500 8 700 500 100 0 20 0 1 17 4 4 1500 1500 8 700 500 100 0 20 0 3 18 2 1.5 300 300 7 50 0 2 250 8 2 7 19 20 15 1600 1600 5 800 30 200 75 70 0 8 20 6 6 5000 5000 9 200 0 800 4000 200 0 3 21 25 30 500 200 8 200 50 350 200 70 5 4 #22 1 1.5 300 200 9 200 10 20 5 20 10 2 22 1 1.5 300 200 9 200 10 20 5 20 10 3 23 4 4 236 236 7 300 100 150 1000 9 0 8 24 5 2.5 1000 100 7.5 2000 800 250 100 20 0 8 25 1 1.5 75 75 9 7 0 0 45 6 1 3 26 15 15 1000 0 10 50 0 400 100 100 0 6 #27 6 6 450 450 9 406 30 600 350 10 0 0 27 6 6 450 450 9 406 30 600 350 10 0 4 28 5 2 25 20 5 3 6 10 0 0 0 4 #29 4 4 200 200 8 3 2 80 60 3 3 4 29 4 4 200 200 8 3 2 80 60 3 3 6 30 6 6 25000 750 7 0 0 40 0 20 0 4 #31 2 2 120 120 10 20 200 60 10 2 2 2 31 2 2 120 120 10 20 200 60 10 2 2 6 32 10 10 550 450 7 0 0 400 0 15 0 1 33 2 2 240 100 9 10 10 25 15 3 0 6 34 3 3 400 300 10 40 20 200 100 15 0 7 #35 6 5.5 400 300 4 1000 5 180 25 8 0 3 35 6 5.5 400 300 4 1000 5 180 25 8 0 5 36 6 6 300 300 8 0 0 10 10 8 5 4 37 2 1 50 35 6 80 0 3 5 3 0 2 38 7 0 300 0 7 120 100 200 0 12 0 11 #39 2 2 100 100 9 0 0 100 0 1 0 1 39 2 2 100 100 9 0 0 100 0 1 0 2 40 2 .5 150 100 7 0 10 40 8 7 0 5 41 12 16 8000 6000 7 4000 700 3000 1500 150 5 15 42 12 16 8000 6000 7.5 4000 700 3000 500 150 0 12 43 3 3.5 400 300 5 200 150 30 1 5 1 6 44 4 4 150 150 8 120 2 100 6 8 1 6 45 100 100 4500 4500 8 4000 1000 4800 300 100 40 18 46 50 50 5000 5000 7 4000 2000 800 1000 40 5 16 47 2 2 1000 80 8 8 0 9 0 19 0 3 48 3 3.5 200 250 5 50 40 50 200 6 0 10 49 1 1.6 480 250 7 5 19 91 0 8 0 9 50 5 7 500 0 5 800 800 450 250 50 15 8 51 25 20 15000 5000 3 5000 2000 500 0 25 2 10 52 5 4 40 50 7 4 2 40 0 4 6 5 53 4 5 250 300 8 10 3 400 4 30 1 4 54 5 5.75 150 150 8 12 50 48 0 43 0 2 55 2 2 5 5 8 3 14 5 0 5 1 6 56 3 0 2000 0 7 5000 10 5 16 8 2 5 57 6 0 300 0 10 100 0 200 0 50 11 6 58 1 1.5 300 300 8 170 0 7 90 3 0 2 59 2 3.5 110 200 4 90 2 12 30 3 0 9 60 5 2 4000 200 4 750 40 50 100 15 3 5.5 61 3 2.8 300 200 8 12 1 150 35 5 0 3 62 14 14 1500 800 7 800 0 400 10 14 0 10 63 1 1.5 80 60 7 50 8 55 0 3 0 7 64 6 1 8000 1600 8 2000 400 800 50 20 1 5 65 4 3 3000 100 7 0 8000 100 0 20 0 11 66 3 3 200 140 8 20 15 50 30 13 0 9 67 16 16 200 175 6 7 0 100 200 12 2 6 68 16 16 200 175 6 7 0 100 200 12 2 6 69 3 1.25 500 150 5 25 0 123 50 7 0 2 70 4 4 150 150 7 100 30 80 5 15 0 15 71 3 3 2100 586 4 350 20 100 20 15 0 10 72 3 3 220 0 7 170 0 0 4 15 0 4 73 110 60 5000 5000 6 5000 300 3000 100 400 6 10 74 6 6 400 400 8 250 10 112 25 10 1 3 75 7 8.5 280 0 8 3 15 60 0 4 0 5 76 9 3 231 75 5 32 45 18 75 1 0 7 #77 1 1 32.5 40 2 3 0 6 22 0 1 1 77 1 1 32.5 40 2 3 0 6 22 0 1 3 78 6 4 500 200 0 0 0 140 0 25 0 5 79 4 4 1000 1000 3 700 500 125 0 12 0 8 80 18 18 1100 1100 9 350 600 230 4 30 0 6 81 45 45 1200 1200 6 60 500 1000 20 100 0 12 82 6 10 350 325 6 300 10 100 50 80 3 10 83 5 4.5 2700 2700 7 2200 200 200 100 200 50 13 84 2 2.5 60 40 7 25 75 90 5 15 0 6 85 6 3.5 425 300 7 0 0 200 4 80 0 4 86 20 0 1000 0 7 30 600 400 20 30 1 9 87 100 150 4000 3000 5 20000 8000 1000 200 200 12 12 88 2 2.5 50 25 8 20 1 30 0 10 2 5 89 10 0 1000 0 5 400 1 300 0 2 0 6 90 5 7 6000 6250 5 6000 50 200 50 60 1 8 91 5 4.75 500 300 8 0 0 275 0 30 0 4 92 16 6 15000 8000 3 5000 3000 3000 500 250 50 10 93 1 1.5 50 50 8 60 25 2 0 25 0 18 94 6 2.5 150 150 4 100 10 10 0 1 0 6 95 4 1 200 200 8 190 10 20 10 15 1 6 96 5 3.4 150 150 7 10 5 95 5 3 1 5 97 3 3 200 200 9 1000 0 300 600 20 2 2 #98 2 1 40 5 7 0 0 6 18 2 0 0 98 2 1 40 5 7 0 0 6 18 2 0 1 99 30 0 2000 3000 8.5 2000 2000 350 0 50 0 8 100 1 1 100 60 8 250 160 30 0 1 0 3 #101 6 6 1800 1500 9 1000 100 650 0 0 0 0 101 6 6 1800 1500 9 1000 100 650 0 0 0 4 #102 40 75 2500 2500 10 600 0 2000 0 400 2 1 102 40 75 2500 2500 10 600 0 2000 0 400 2 3 103 15 11 500 0 10 0 0 400 0 75 4 2 104 13 13 800 0 7 0 200 200 20 15 0 6 105 4 4 60 20 7 20 10 15 25 3 0 5 106 4 4 40 40 9 27 0 30 5 5 0 6 107 2 1.5 35 35 7 7 4 22 3 6 0 9 108 20 10 800 800 6 1400 700 700 300 60 3 10 109 1 1 6 3 4 0 0 1 3 2 0 1 110 10 7 3000 0 6 500 50 300 20 20 20 10 111 2 2.4 250 150 7 75 0 16 40 3 0 3 112 25 30 25000 1500 8 200 150 24 0 15 2 101 #113 1 1.2 77 1.1 8 32 0 10 45 5 0 1 113 1 1.2 77 84.7 8 32 0 10 45 5 0 2 114 3 3 50 50 8 150 0 0 20 8 0 4 115 3 4 170 200 7 30 100 100 0 2 0 7 116 5 5 500 500 7 600 25 300 10 20 0 15 117 2 1 55 27.5 7 0 0 25 0 1 0 1 118 3 3 300 90 8 1 0 60 30 2 0 2 119 6 7 800 800 8 600 100 150 10 7 0 12 #120 4 4 500 500 9 55 25 42 160 12 0 2 120 4 4 500 500 9 55 25 42 160 12 0 3 #121 4 .5 6300 .5 7 15 3 40 40 4 0 2 121 4 2.0 6300 3150 7 15 3 40 40 4 0 3 122 7 7 700 700 7 500 20 180 0 18 0 4 123 2 1.3 25 25 7 23 0 12 2 4 0 15 #124 1 1.5 20 .25 6 20 1 10 1 3 0 7 124 1 1.5 20 5 6 20 1 10 1 3 0 7 #125 1 1 20 1 8 20 4 20 0 3 0 0 125 1 1 20 1 8 20 4 20 0 3 0 3 #126 0 0 4000 0 9 3000 1000 12 24 30 1 0 126 67 67 4000 0 9 3000 1000 12 24 30 1 5 127 7 12 1000 1200 5 950 50 20 100 60 2 7 128 5 6 300 500 7 0 200 200 0 20 0 9 129 2 2 150 111 7 0 0 47 24 0 3 4 130 1 1 100 100 7 40 40 100 0 2 0 3 131 1 1.5 84 35 7 65 0 11 20 2 0 6 #132 1.5 .75 15 15 8 2 3 10 3 1 0 2 132 1.5 .75 15 15 8 2 3 10 3 1 0 3 133 3 3 60 40 8 0 20 40 2 4 2 5 134 7 8.5 500 500 6 1 0 0 0 12 0 2 135 4 0 50 0 5 10 5 10 40 0 0 10 136 4 4 800 0 7 500 500 100 0 4 3 6 137 2 0 15 25 5 3 12 10 3 3 0 5 138 3 3 100 98 10 20 80 5 5 5 0 5 139 10 10 1400 700 6 30 30 75 100 6 4 10 140 1 3 110 110 8 40 0 0 70 3 0 2 141 2 3 3000 2000 6 1000 450 120 40 12 1 4 142 1 1.1 35 35 9 80 4 80 1 14 0 5 143 6 0 1000 0 7 0 0 0 4 10 1 7 144 6 6 300 300 8 200 0 300 0 12 0 3 145 50 50 500 500 8 300 200 200 50 10 0 10 146 10 8 1000 800 8 1500 1000 600 300 12 6 8 147 4 4 250 200 5 110 10 50 30 4 0 4 148 16 12 1200 700 6 0 3 350 15 14 0 3 149 11 14 500 650 7 600 10 400 30 30 0 6 150 3 0 100 0 8 100 0 3 5 8 1 2 151 5 5 300 300 9 3000 10 20 400 50 4 12 #152 4 3 2500 750 4 1 75 150 100 50 0 2 152 4 3 2500 750 4 1 75 150 100 50 0 4 153 1 1 20 20 9 15 3 15 0 1 1 4 154 1 1 300 200 5 0 0 60 0 5 0 4 155 20 31.5 500 800 7.5 850 30 850 400 40 0 5.5 156 4 4 2500 0 5 160 10 170 0 15 0 6 157 20 20 500 500 9 100 50 1100 300 90 0 5 #158 1 1 8 8 8 6 0 0 0 1 1 1 158 1 1 8 8 8 6 0 0 0 1 1 2 159 4 6 450 550 4 300 0 350 0 25 4 8 160 5 6 500 700 7 350 2 10 250 4 3 9 161 1 1.5 600 700 4 500 20 50 20 8 0 4 #END_OF_DATA Qualitative questions Largest Problems/ Tools to help Kind of support 3a. 3b. 1. * user ignorance (lack of sophistication)->need CBT * system maintenace * lack of security mindset * software installation(UNIX & MS-DOS/MSWIN) * integrating odd non UNIX stuff into UNIX servers * documentaion * mail postmaster/WWW maintenance * security * planning 2. * Time Management-Policy implementation, email(need better * Sys Admin frreware handler * Llgu Support- short tuturiah, help with scripts, UNIX * Security-COPS, tripwire, firewall, swatch question * Old hardware-new hardware being ordered * Admin of Phone Mail-add/delete user, change service options 3. * Network performance * Answer questions, write communications libraries to provide a consistant interface across platforms, backup/ recovery, a little training 4. * not enough staff-management not clear on setting * Our help desk does almost anything they ask...but most requirements for our site. tasks never get done. Meanwhile, we juggle long-term * uncontrolled users- no standards, etc. projects to help the users as a whole * Tools to manage configurations, etc. would help..maybe 5. * Ferd Projects, Maintaining user support & documentation * Backups, retore. A variaty of software packages. Support for current system abilties. for some of those. Support of the fiels sites & operation 6. * Practice Monitoring. The tools exist but cost is * Email, center file servers, private system management, prohibited. networkconnection to the internet. Dial up access to SLIP/PPP, TERMINER/ARA/NOWELL REMOTE ACCESS. The group above doesn't do user source or consulting. 7. * Growth in # of users and # of workstations (Easier admin tools for users) 8. * Time to so the job completely-not just system admin * You name it.... have other duties * Performanec issues- tools not available- need to be at applications level- not neccessarily os level (ex.-Sybase, pick) * Run away queries- again tools not available- need to be at applications level * Security- New area this conference gave me new insight can't wait to get back(arar) 9. * Not enough time. * ALL-system, network,application,user. * Interoperability of systems (not allowed to say no) * Stuff that has "grown up" unmanaged 10. * Top level System administration (second level problem support) Integrate with first level support help desk to provide support; for querier 2 problems * Software caonfigerations and robbut/regulation * database admonistration for DS related software * General S.A. -> data management, backups 11. * Time, dealing with PC's * All standard Sys Admin things, PC help, PC network 12. * Unix is not our "official" busium computing * System backups (VMS is, and Unix is treated as a stepchild at time) * OS installs & configuration management * Lots of Decentralized Unix facilition but lack of * Newsletters & proactive training centralized coordination * Direct user help 13. * Trouble shooting software that I don't understand MH, * We provide any software that the user wants. Support Providing Emacs. varies with out abilities and their needs.Providing 14. * Voice recognition software to answer simple questions * Help desk plus 2nd & 3rd line support Printers. One major Application. Nationwide network. Nightly automated batch processing. Nightly backups. 15. * Restricting compinatoric expansion of OS/Arch/Con/User/ * Complete user support, backups, hardware support, filesystem combinations. Strong management support ficility planning & design, purchase and project strict policies. consultation. 16. * Networks to slow * Administrative 17. * Working with and for the multiple divisions in the * Printing corporation. Better and stronger policies needed to be * File sharing enforced from the technical department. * Company specific applications 18. * Cross platform connectivity (printing, file sharing). * Q&A, light programming, general SA stuff Lack of clearly defined standards on desktop machines (also the ability to cleanly & consistently deploy new software & releases) 19. * No corporate on anything. Users can but whatever they * We try/have been obligated to support almost anything, can get approved-doesn't have to conform to a stated except commercial PC applications. guideline. This is beginning to change, but the legacy * PC support is our biggest nightmare, but we have several of this practice will be with us a long time. major problems in addition to that especially time consuming one. 20. * Standarization. Policies & Empire building when it * Ape support, help dosh, security, backups, user phone comes to "cool" new things. (WWW, anything smachy support of info highway) 21. * Termais/Workstations are non-standard to many * You name it! variations on user's needs 22. * Managing time to do everything in a reasonable time * All responsibilities of Sys, Admin (Backup, restore frame. More resources, telecommuting, limiting uptime installs, configuration, technical support) priority projects. Automation of tasks & procedure (for everyone) 23. * Mail, News, Network * #rd party S/W * General Unix 24. * Not enough people. Sudo helps official stuff like * S/W installs password reset. * Backups * Printer/resource sharing 25. * Possible disaster; user education(apathy) * All 26. * * All 27. * Unknowledgable access. Refusal to read docs. * 28. * The people running our network, over which we have * Unix-basic * Printers * backups * software no control. Tools? Solving problems for people not * news * WWW in my "jurisdiction" because more else either or can. 29. * Getting users in touch with the SA's. Problem * Amanda backups, Problem Queveing System, Standard queveing system. System configuration, Pool of SA's available to answer questions. 30. * * email, net access some programming (aniversity central computing) 31. * Education-Time * Support-Q&A, Bckup, Tech support->total * More bonds and experience 32. * Users expecting us to be perfect and talking down to * Software support. Backups. us, when we aren't. 33. * OS releases upgrades and patches from OS vendors. * 34. * Patch atomatic tools * Everything 35. * Being "drafted" into maintainin applications * Accounts, filespace, network connections, PC problems that should have seperate administration. Application maintainance 36. * Strict seperation of responsibilities between group * SA on Servers only (network, Deskup, etc.) 37. * Performance Optimization * Big fires mostly 38. * Integrating teh different architectures so file service * Help Desk, Use net news, consulting, file service, WWW, print service, etc...can be shared. backups for Unix, Mac, some PC, Compute Service Print Service 39. * Monitor the network, backup the servers, sniffer or data * Everything that users may need to get support. glance, Bud tool? 40. * Time management, human resource issues * Everything-wear all hats 41. * Universal service support in a Global Environment, * NIS, DNS, Global printer access, account maint. (system services include secure access to computational resources, and application) backups, general system maint. (upgrades printer access, account maintenance, internal software failure recovery) security, general help desk assistance. distribution. Tools: Remedy (help desk), ISS, satan, crock cops, dazel (printer control), digital pathways (secure access). 42. * Backing up terabytes of data and managing backup libraries* Printer connectivity from any host to any printer, NIS, at Alexandria, moving away from trusted host scheme of DNS, systems running, electronic mail via Oracle Office, disttributed software, looking for something along the local bulletin board and trouble ticket system, systems lines of Tivoli, better trouble ticket system-Remedy, running company finances, support of systems showcasing printer mamagement-still searching for products. Oracle products, NCD x terminal support, bootserver, imaging workstation support... 43. * lack of human resources, SNMP, Perl * Email network connectivity, www database amd application servers 44. * Under staffed-management experts scheduled projects to * Technical support- answer questions, training, software/ be possible in an environment of constant interuption to hardware maint.-repairs, upgrades, new installs support service user needs-management has failed to distribute remote access from home, backup & restore files, provide tasks appropriately and to hire. Internet connection, network management/ maint. 45. * Management allowing more time for SA's to do security * I work in a computer and network security group. We try try to provide security for the Institutional LAN. 46. * Management's lack of backbone in enforcing security * Centralized backups, security software, third party apps policy, no known tools available -except perhaps early support, configuration guidelines, info services (www, retirement... gopher, USENET, archive) public domain software products and support. 47. * User account management, pc application server connect- * We support our own distributed application & connectivity ivity. 48. * Centralized, comprehensive, heterogeneous network * Network Mgmt. and system admin. systems mgmt. 49. * Not enough time, a machine to slow down time, security * Answer all ques from how you log on to, how do you find x managing os upgrades, maintaining consistency across on the web to, how do you use templates in CH to, how do multiple platforms, OSs, large number of machines you code this PDE in f??? Provide upline as close to 24x7 as possible. Provide backups of all files more than 24 hrs old. Provide any software available in the public domain. Provide fial up access. Provide a reasonable level of security. Reasonable amounts of disk for each user. Help debug Mograms. Pretty much anything that is "reasonable". 50. * Too much work, too few system administrators! * Everything! 51. * Consistency across systems. Dealing with volume * General Sys. Admin (Backups, SW installation/maint, of users/problems. Help Desk/user service 52. * Upgrading OS 8 Installing security patches a * End user support, Configuration, troubleshooting, software uica bounded version. instalation, planning, adn growth. 53. * Too much work to be done for the size of staff. * System installs, Provide tools-vompilers,editors,mail, Lack of time to keep up with new develpment, more staff. news, web, DocProcessing (Frame), networking. Setup networks-ordering equipment, design layout; Interact with Corporate Services, Backup 400 systems, Instruct new users, Problem solving, Pinter install, maintenece, Purchase equipment, administrator DNS, NIS, mail, UUCP news. 54. * Keeping software from the net up to date. Managing * Make systems and tools available with min downtime. Keep priortizing user requests user requests for/improvemnts. system performance acceptably high. The usual. 55. * Problems: * dealing with some users & some managers * Put stuff into various servers & also need to format * overloaded work so there is no time to write programs the due in 4 or 5 different formats. script which can improve the gradely & produtivity of * establishing mainly list my work. * upgrading them software * hard to make management understand my work e.g. * answering questions to our info @ accounts manger doesn't see what I've done since the Sys. Admin work is a litlle bit long & a litle bit there. He doesn't like develope's work. People tend to take it for granted when the system is runny ok & they don't see the work we've done for keeping the system runny ok. 56. * security * Network trouble shooting and support * Network services security * Routine checks of system security * Routine scans of global network for new UNIX boxes 57. * Message control, pre-emptive control of dish space, OS * Installs, printing, special coding projects (eg porting) ssage control, pre-emptive control of dish space, OS * Installs, printing, special coding projects (eg porting) testing, something like UniCentre (probably) security, backups, email integration, log & version control 58. * * Mostly application support-we have no direct UNIX user 59. * NO RESPONSE * NO RESPONSE 60. * Decentralization-departmental "ownership" vs IS control * Complete set of CWIS tools and support. dialup PPP email. situations where you get all the responsibility and only help with UNIX, sometimes software support, assisting with partial control. Maintaining DNS and coordinating with network outlayes and getting people involved with the WWW the network engineers. soliciting research, large database system maint., sybase interfaces and of course, consulting about system security 61. * lack of time. Pere-compiled binaries for public domain * Custimized to particular users. Full suport hardware/ software would help, if safe. software/installation/purchase for Suns, limited #'s of * security. If the systems OS were develored safe first PC's, limited support as time available fro SGIS, instaed of retroactively, this would help. experimental platforms. Documentation, some training, direct assistance. 62. * Supporting Sun 3's with 4.00,4.03,4.11,4.12 * general troubleshooting(hardware/software,CPU & OIS * Supporting Solaris & having to use NIS because of SGI's * some training group, 1st line before Help Desk & Training others that won't work with NIST. groups: users are not always sent to training in a timely * Supporting Software/appl with no training fashion (systems arrive before training) * Interesting customer requests (like can 2 allow a user to log into only one system/terminal, nomatter which NIS domina they are) 63. * * 64. * Lack of funds to upgrade aging Machines Accounting * Backup, Application installation, file servers, printing for PC printers. 65. * Finding time to do things that really should be done, * User questions answered, that hardware and software but arean't yet critical (better security, monitoring) maintenace, purchasing new hardware as required by demand, etc 66. * Request management, Multi-platform inegration(BSD,SYSV, * Slip/PPP connections PC,MAC) * Backups * Security enhancement * Desktop Applications support * Not enough time * Account management * Not enough paid * Software installations 67. * Handling user requests and additional duties/projects * Anything from help with UNIX command options to sharing resources to security 68. * Defining policy. Training both user & Sys Admin. *Installation/Configuration user problems application debug Security. Security tools & backups tools would help database loading. 69. * Lack of personal assigned to customer-base. Any tools * File server & Guaranteed backup, 1 hr resource I get my hands on and fine time to use. if in the 7-6 service window * 8 hr disastewr recovery service * training as time permits * so package software support (install, troubleshoot) 70. * ignorant users * Unix (mostly Solaris) * DOS, windows, NT, Mac OS. * TCP/IP,IPX,Apple talk. LAN,WAN,dial, many apps. * Upgrade, install, repair 71. * Trying to get to a preventive state from a existing * Help desk, training, education, backups, installations state. Any tool that automates some portion of my trouble shootin, planning for purchase and use task list would be helpful. 72. * more personal management, conferences/training courses * You name it, we do it. are nessary and/or worthwhile * Supporting users' needs under DOS, Windows, Newware, AIX, and supporting their work 73. * Training & making productive non-computer science types * Hardware/software, 1st tier, 3rd tier, .... to be System Admin. 74. * * Hardware/software installation, training, system tunning 75. * Monitoring the network * Backups, hardware install, network, Aplication 76. * * Consulting, hardware, software installations 77. * Too much work; not enough training! I'm am quickly * Applications training, Network support(H/W & S/W) gathering tools to make the job easier. 78. * Upper management support, Competition & Politics with * Unix, Sys admin, NDS(NFS,NIS,etc) other OS support groups 79. * Resolving differences between platforms with different * everything from installing systems, operations systenms, packages packages to backing up and restoring their data. * Provide approiate security while still enabling people to do their work between systems as they need to. 80. * interoperibity between different platforms * deskup, application support 81. * Not good Unix users- need training * Everything but official applications support * Inadequate infrastucture- need to apply resources to documentation and formalizing procedures. 82. * Activities across organization * * Evaluate input solutions to solve issue. They often similiar to other sites. Best practices & adventive. 83. * Not many familiar with Unix, rtather VAX/VMS. * Provide a uniform enviroment accross all platforms to Sys Admin have to learn Unix from UNIX user's view. make the different machines look the same(tesh,emacs,web My user are from VMS, DOS, and MAC enviroment. browser) and standard duties(firefighting,installs,tuning) 84. * Dealing with old hardware * New users set up and introduction training * Impatient users who won't read the users docs * Answering questions about application usage and UNIX * Poorly laid out file structures commands * Installation of new or upgrading of users applications 85. * Performances monitoring and tuning. Managing large * Hardware/OS install/maintenance number of servers * Account administratio * "Smart" exceptions handling with some sort of * Security thresholding that makes sense. * Various software writing * Problem/change management and resolution 86. * Dealing with layoffs and attrition. We have 35% of * the people in our information services group in the last 6 months with no reduction in total group resonsibilities 87. * Rapid deployment of UNIX systems without commensurate * Aplications servers increases. Were not developing an intended effective * Backup/Archive enviroment, but more of a collection of autonomous, * Email poorly managed local enviroments with little or no * News corporate design in mind * Web servers * End user support 88. * N/A * 89. * Security-user of lops & satan * Network backup of UNIX * Redundant Applications Servers 90. * Finding tutorials or golod on toast areas where we are * System configuration(hardware/software) SND-user & server without paying $$$ * System Acquisition " " * Excessive workload * User instuction * User assistance 91. * Performance monitoring * Application support(software installation) * Tools which will allow you to be more proactive * Back/recovery * System Configuration * Problem resolution 92. * Intergroup communications, duplication of services, * Network service provider, DNS Bootp, Slip (remote access) customer expectations vs SA ability to deliver. security & troubleshooting 93. * Too many operating systems to manage each one effectively * Everything from low level support (user/customers) to and need to have 2 or 3 sys admins budgeting, network admin, reporting to the director of our business unit. 94. * Heterogenous backups and uncontrolled disimilar pe's * Installation, trouble shooting, backups, instruction 95. * user education, technical staff having full access * Troubleshooting user configuration, tech support of to systems and making undocumented configuration COTS applications changes, users with just a little bit of knowledge who tend to experiment and try new things, which are in a sys admin 96. *Consistency in user wkstn configuration, maintaining * Backups, training, NSF/DNS, OS upgrade, software install thereof, very rarely set blocks of half to do tasks & upgrade, lots of troubleshooting (scripts, documentation etc), I'm a junior witchette and have a lot of learning to do & always have to do it in crisis mode! 97. * technical, distributed root upgrades * Network support, security, backup, disk management, database admin support, general 98. * Users are afraid of the system. They practically need * Everything from setting up the system to backups & help me to hold their hand for help. No tools I can use just them with all their problems patience & eventually they are helping themselves a little more. 99. * Perception, users not planning ahead * everything 100. * Network design * telnet, nsf, smtp, nntp 101. * All significant problems are socio-political * Training, trouble desk, system admin, system app support The tech ones are pretty easy general hand holding 102. * inability to standardize environments across * Automated user mgmt tools business groups within the same co. 103. * Too many projects * full 104. * Finding a way to sell a balanced service between * general user support, public domain utilities, backups & centralized & local to be more cost efficient. installation & upgrade of app & system software, repairs SA costs too much. We can use more tools to for MACS, coordination of repairs for UNIX workstations help administer distributed heterogeneous environments 105. * No rsponse * they call we jump, 24hrs/day, minimize interrruption of their work as much as possible 106 * Finding complete sys admin staff * Install and debag free software, help users debag their software, help with system services, train users to use new utilities, track support contracts, trouble- shoot network 107. * Supporting 9 OSs & a myriad of dev. tools with 2 * Support al OS, backups, install & maintain software/ people, and selling mgmt on the fact that we need network, security, help customer support, everything hardware for system admin. 108. * Time to be proactive, users or low level admin handle * Phone consultant, software/OS installs, hardware installs, printers phones troubleshooting, vendor/FE interface, configurationd recommend 109. * Distributing sys privileges * Everything that no one else does like HP & facilities * need human intervention for normal operation 110. * Management of large amounts of global and local users * All (even social service!!) * Too many DOC's 111. * Finding enough time in the day to(uninterrupted) to * Starting organized help desk support, online documentation accomplish jobs. Getting enough of the day to day & printed mamals. problems to focus on the "big picture" (hardware upgrade , operating system upgrades, proactive security) 112. * * 113. * Management pre-empting my priotized task task list * User assistance in person/or phone with: * Small problems taking time away from significant lacked termonals projects printers problems * Illiterate users application questions * Outgrown applications special requests 114. * Downtime to install upgrades on service * Network- Calenders, printers, file servers centralized, * Use redundant enviroment as a temp measure+ fax server * backups-3rd party solution that do not go out of * backup/restore business * HW maintenance * Law- saturation - subnet with Etherswitch * e-mail * WWW * WAN connectivity 115. * * 116. * Multiple O/S too many flavors of UNIX, plus other * O/S installs & upgrades O/S types. * Apllications software install & config * Internet & email failities * Network administration * Security Administration * User Education & training 117. * A good comprehensive beginners guide to sys admin, * Configure workstations, hardware, provide training, fix network admin, inter NRT & WWW that covers general problems. Concult on programming problems, provide functions, services, tools, etc software upgrades & info on new software, evaluate software products, recommend workstation euip. 118. * Users who complain about the lack of office admin * Reliable servers, interchangeable workstations to reduce tools. They want WABI. Is there enough memory and failure inconvenience backup, major app support, OS disk to run WABI for 300 people without budgetery support, HW support, HW repair to modul level, planning support? specifying, installing, upgrades, new units, SW upgrades OS upgrades, maint, tracking, apps useage, talks and seminars for users. 119. * Unix side- backupsl; customs relatively satisfied * Software install, backups, hardware maintanence, hardware * PC/MAC side, Sys Admin to 700 users=overload! installation, user questions, diagnose network problrems, monitor logs, manage printer (add qutsions, unjam paper) 120. * Network growth - expanding to switch etherrnet & FDDI * instalation hardware, maintance hardware, support user problems, disk space accounting, account/security, email, software/application, backups, upgrades, database admin., network admin., PC admin, X terminal, scripts 121. * We're frowing at such a fast rate taht security is a * Internet gateway for business and general public. main concern. Particularly because of our remote Technical support, www, news, f+p provided. locations. 122. * Cross subnet patch installations from central server * All pool 123. * Providing temp root access for a single task, keeping * Everything relating to technical & problem resolution windows 3.1 clients from crashing. 124. * I am the one person the boss expects to handle ALL the * problems (even & especially PC's) answer questions on many apps I've never used, provide 1st level support top level suport, security issues, corporate send mail and DNS resonsibility. 125. * Network monitoring toold or applicstions * Servers for application Development & Remote customer server and PC support. 126. * Few site standards * serve business system application site wide * Lack of formal policies on security * network backbone support & maintaining * Lack of authority at the administrator level * SLA's to local dept to support these servers, workstation, PC's * sitewide hardware & software maintenace and support for system and workstation 127. * hard to balance time spent solving user problems/system * Hardware support, backup recovery, userid Administration, problems/planning for future/ monitoring systems, network install End user support of PC- based TCP X servers, * More automation of administrative stuff (userids, DNS) training, technical support, "how-to" support of unix for I'm stuck in crisis management mode. Don't have time end-users, technical, and user support for unix-based to implementtime-saving tools unless I want to stop plot system helping users or increase my current 50-60 hours per week. 128. * Lack of support for funding -- new equipment, memory, * Everything - we even support physical security of building disk, etc. & lack of support for training of sys admin. do most of our own hardware maintenence & support software * Solution (hopefully) - new associate chairmen of finance for some really bizarre reasearch projects (bar codes on coming in this summer! ants!) 129. * Products that are made to run on any operating system * Upgrades, problem solving backups, network configurations, & platform, so that I have to configure and taylor it periperals setups, product installations, support network to my sustem before it will run. I would prefer to keeping current in field, providing info. purchase product X for open VMS or product Y for IRIX 130. * Backups, NSF server not responding * Backup, app support, network admin, etc 131. * Security * Programming, hand holding, sarcasm 132. * No response * No reponse 133. * getting money to provide resources that we are now * Backups, recovering deleted directories, app software providing, costs alotof SA time installation & support, network load balancing system mail, assist hardware, help desk, advice developers 134. * No response * Training, software installation & evaluation, hardware installation, problem diagnoses, hardware upgrades, network installation and maint., software/hardware ordering, backups, restores, internet connectivity 135. * Insatlling freeware on 64 bit machines for example * Keeping the systems up and responsive to meet user's DEC ALPHA Boxes needs, insatlling software when requested, write shell programs, support 136. * Security, hardware (disk failures) * Everything-from adding users to installing disks, to upgrades, to connectivity to LAN, to phone support 137. * Integrating such that the best application can be * System & network services ( name it) used in spight of its OS requirement, good cross platform SW 138. * system mgt and network mgt * OA, email, client/server 139. * Backup and restore, file migration, lack of * Backup, application support, Gen Unix support, hardware disk space and money, high capacity/density support & installation storage & good software 140. * Countering the downward confidence spiral when * Help with errors & problems, , communication about up- 1 or 2 programs are not tested thoroughly enough coming changes, answers to general questions & about and user confidence drops & is propagated through dept. system & faculty potential, programming & hardware of user. & software upgrades & acquisition. 141. * Account creation in a university environment. No * Mail, news, & connectivity software directed towards university environment, students and accounts 142. * Backup on a budget, net through put on a budget, * Everything but code reliable affordable helical 143. * Network slowness, replacing the UB network would * Troubleshooting, backups, ONS, mail, application support help, buying our network group diagnostic tools news server, application license server, IBM 3800 laser mgmt willing to spend money for new equipment, lack printer support/accessibility. of coordination between mgmt, system admin & technicas strategy organization. 144. * User finger trouble, cloning new systems, file recovery * help desk, consultancy, mail/news admin "dead: systems, not sure tools would help. 145. * Multiplatform networking services (mail, NRS, NLS-PC, * Backups, network security, system security, data MAC, UNIX) help desk, info servers, Internet services 146. * Not enough help * you name it 147. * No response * No response 148. * Cost of system admin (inefficiencies, redundant * Application support, training, backups, troubleshooting tasks), security, growing space problem, career path for system 149. * Backup, security (internal mainly), network downtime * Backup, network, misc. 150. * Automation of batch jobs and support of those jobs * General UNIX expertise-shell scripts, etc. 151. * Tools: Event monitoring and alrm initiation, backup * Central systems installation, integration and technical and library mgmt for very large databases. support. 152. * We have lost alot of personnel, which is a large * Software; applications installation; backups; minimal problem in itself, "keeping up" is our biggest problem level of user support and none for upgrades; account now: we used to support a rich environment of SW from the creation, expiration; all networking; maintaining all net, which is now stagnant; bug fixes, patches, etc. are software. one of the major areas where we are falling behind. Biggest help would be someone else informing me of really big changes. 153. * No response * No response 154. * Not enough disk space, I'm alone, not enough * email, printing, WWW, etc. backup devices. 155. * Network capacity analysis, running out of space, * Login, desktop system admin, backup, LAN/WAD connectivity can I also support hot new service XYZ? distributed printing, source control, field office support, security mgmt.... 156. * Poorly written applications from major vendors, * Users support, student consultants, app support, backups no simple solution I can think of. and all the normal stuff 157. * OS releases not appropriately supported by vendors * Comprehensive, although many don't utilize it the world changes too rapidly, disks are not of infinite size. 158. * Security procedures and backup recovery procedures easy * System availability, security, usuage, education, DBA enough & stable enough to be handled by operations, need good, solid & well documented commercial packages. 159. * Notification of down servers/services * Almost anything they ask for, general system admin, software installations, backups, security, etc. 160. * Making mgmt see system mgmt and network mgmt as * Buy and install PC/ workstation, manage resources, back- "legit" issues, obtaining resources to do job and do it up resources, security, making best use of computing right, mgmt-better tools, better support from vendors- resources for employers, making things happen, making stop pointing fingers and solve problem. customers happy. 161. * Not having enough time to complete the tasks that are * All services that peratin to UNIX and to Solaris and needed to be done, I spend alot of hours trying to Sun OS except for system development. implement upgrades, troubleshooting problems, I need to have time to create a shell script to put out for user account applications & trouble tickets, I am the only system admin who manages.