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{\LARGE People, Machines, and Service}
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This survey will help determine if there is a correlation between
people, machines, and service.  
When you are finished, please return this survey to Eric Anderson
(eanders@cs.berkeley.edu). 

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Please answer all of these questions with regard to your organization,
which could be the resources you are immediately responsible for, your
division, or your entire company.

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{\Large 1. Personnel}

\simpleanswer Number of administrators?

\simpleanswer 
\parbox[t]{5.0in}{Full time equivalent (FTE) administrators?
One FTE person is one person working 40 hours a week. For example, 
a user working 4 hours/day 5 days a week is a 0.5 FTE user.
An administrator working 60 hours a week is a 1.5
FTE administrator.} 
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\simpleanswer Number of users?

\simpleanswer FTE users?

\simpleanswer \parbox[t]{5.0in}{Level of service (1..10)? 
\begin{itemize}
\item 1 means users have to solve all system problems they
encounter; users are entirely on their own.
\item 10 means users are never delayed by system problems.
For example: servers transparently fail-over to backups, 
hardware is installed before users need it,  users don't run out of memory
or disk space.
\end{itemize}
}

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{\Large 2. Machines}

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\simpleanswer Number of PC's? 

\simpleanswer Number of Macintosh's? 

\simpleanswer Number of workstations?

\simpleanswer Number of terminals?

\simpleanswer Number of servers? types? \underline{\hskip 3in}

\simpleanswer Number of Mainframes/supercomputers? types? \underline{\hskip 2in}

\simpleanswer \parbox[t]{5.0in}{Number of Major OS Releases? Two releases
are the same if the major version number is the same.  For example:
\mbox{Solaris 2.3 $=$ Solaris 2.4.} \mbox{Dos 5.0 $\not=$ Windows 3.1.}
\mbox{IRIX 4.0.5 $\not=$ IRIX 5.2.}}

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{\Large 3. Qualitative questions}
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a. What are some of the largest problems you face in system administration?
What tools could help in solving those problems?

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b. What kind of services do you provide for your users?

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{\Large 4. Misc.}
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If you would like a copy of the survey's results e-mailed to you, what
e-mail address should I use? \underline{\hskip4in}  

If you are willing to be interviewed about your system administration work,
how can I contact you? \underline{\hskip4in}

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